Here are the answers to some of the most common questions we hear from our appreciated customers.

Common Questions

Most lots do not require a reservation in advance. However, some lots require a valid daily or hourly reservation to enter. Check the location details for further information.
Instant reservations allow you to pull up to the parkade, scan, and park without pre-booking. This feature is defaulted to hourly. To use daily parking (in and out privileges), please go to the menu and turn the "Enable instant daily sessions" toggle ON.

Please check to ensure the parkade is available before starting an instant session.

Find your desired parking location on the map, and tap on the icon. Choose the daily or hourly option and follow the presented instructions from there.

Check out our Instagram page highlights to see the step-by-step process.

You can book up to two weeks in advance! Tap on the calendar icon at the top of the app screen, and choose your desired date.

Check out our Instagram page highlights to see the step-by-step process.

Yes, as long as you have purchased a daily parking session.
Hourly sessions are charged by the minute upon entrance and finish upon exit. The maximum daily rate will pre-authorize on your card, but you will only pay for the time of your stay.

Hourly reservations have a minimum charge of $0.52 and will not exceed the maximum daily rate. They cannot be booked in advance and do not include in and out privileges.

No, the hourly session will only start charging when you enter the parkade. You can reserve your hourly stall before you park (the day of).
If booked in advance, you can cancel until 11:59 PM the day before.

You cannot cancel a reservation on the day of your booking. For more information, see our Cancellation Policy. There is a $1.36 processing fee applied to each cancellation.

If your app tells you to Enable location services when you try to lift the barrier, access to your location was not granted to the ParkChamp app. Please make sure access is enabled by following these steps:


  1. Open the Settings app.

  2. Tap Privacy > Location Services.

  3. Scroll down and tap ParkChamp.

  4. Select While Using the App to choose location access.


  1. Open the Settings app.

  2. Find Location. If you don't see the option, it might be inside a menu; for example, on Samsung phones, the location is inside the Privacy and safety menu.

  3. You'll most likely see a list of apps that recently requested your location. Tap the ParkChamp app (If you do not see the ParkChamp app, press App-level permissions find ParkChamp, and tap the switch to “on”).

  4. Tap Permissions.

  5. Tap the switch next to Your location to turn it on.

The ParkChamp support number is displayed at the entrance and exit of the parkades. When you call ParkChamp, we assist in opening the doors remotely.

For other non-access inquiries like license plate changes, cancellations, etc, tap on “I need help with my reservation”

You can also call support from various buttons in the app:

  1. Use “Tap for emergency assistance” located in the Menu to be instantly connected with ParkChamp; or

  2. “Tap for assistance” when accessing or leaving the parkade; or

  3. “HELP” icon in “Reservation details."

Parking with new ALPR technology